How can I book a hotel on Roomshala?

Booking a hotel with Roomshala is simple! Just search your destination, choose your travel dates, and browse from verified hotels. Select your preferred property, review the details, and complete your booking securely online using our trusted payment gateway.

Can I modify or cancel my booking?

Yes, you can modify or cancel your booking through your Roomshala account or by contacting our customer support. Cancellation policies vary by hotel, so please review the terms listed under each property before confirming your booking.

Are the prices on Roomshala inclusive of all taxes?

Roomshala aims for transparent pricing. Most prices include applicable taxes, but some hotels may add local charges or fees at check-in. The full cost will always be displayed before you complete your booking.

How can I be sure my booking is confirmed?

Once your booking is completed, you’ll receive an instant confirmation email and SMS from Roomshala with your booking ID and hotel details. You can also view your confirmed bookings in your Roomshala account anytime.

What payment methods does Roomshala accept?

Roomshala accepts major credit/debit cards, UPI, net banking, and popular digital wallets. All transactions are secured with SSL encryption to ensure your payment details remain safe and confidential.

Roomshala – Privacy Policy

This Privacy Policy explains how Roomshala Hospitality Pvt. Ltd. (“Roomshala”, “we”, “our”, “us”) collects, uses, and safeguards your personal information when you use our website, mobile site, or services.

Effective Date: As published on this page
Contact: support@roomshala.in

1. Information We Collect

We may collect the following details when you make a booking or contact us:

Full name
Phone number
Email address
Check-in and check-out dates
Guest preferences or special requests
Device and browser information (for performance improvements)

No payment data is collected as all payments are made directly at the hotel.

2. How We Use Your Information

Processing and confirming bookings
Sending booking details to the respective hotel
Customer support and communication
Improving our platform and service experience
Legal compliance and dispute resolution

3. Information Sharing

Guest details are shared only with the hotel you book, to facilitate your stay. We do not sell, rent, or trade your data with third parties for marketing purposes. We may disclose information if required by law or government authorities.

4. Data Security

We use secure servers and encryption to protect your data. Only authorized Roomshala staff have access to customer information. However, no online data transmission is completely secure; users are advised to exercise caution.

5. Cookies & Tracking

Our website may use cookies to enhance your browsing experience and remember preferences. You can disable cookies in your browser settings if you prefer.

6. Third-Party Links

Our site may contain links to other websites or booking platforms. Roomshala is not responsible for the privacy practices or content of those third-party sites.

7. Data Retention

We retain your booking and contact information for as long as necessary to provide services or comply with legal obligations.

8. Your Rights

You may request to:

View or correct your personal data
Delete your data from our records (where legally possible)

To make a request, email us at support@roomshala.in.

9. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website.

10. Contact Us

For privacy-related questions, contact:

Email: support@roomshala.in
Address: Roomshala Hospitality Pvt. Ltd., New Delhi, India

Privacy Policy